Email Deliverability Monitoring

Joryio includes a built-in deliverability monitoring dashboard that helps you track email delivery health, DNS authentication status, blacklist exposure, and set up automated alerts for delivery issues.

Dashboard Overview

Navigate to Analytics > Deliverability to access the monitoring dashboard. The page provides a comprehensive view of your email sending reputation and delivery performance.

KPI Cards

At the top of the dashboard, four key performance indicators are displayed:

Metric	Description	Healthy Threshold
Delivery Rate	Percentage of emails successfully delivered	Above 95%
Bounce Rate	Percentage of emails that bounced	Below 5%
Complaint Rate	Percentage of recipients marking emails as spam	Below 0.1%
Open Rate	Percentage of delivered emails that were opened	Above 20%

Each card is color-coded green when within healthy thresholds and red when action is needed.

Period Selector

Use the period selector buttons (7d, 14d, 30d, 90d) at the top right to adjust the time range for all dashboard metrics and charts.

DNS Authentication

Proper DNS authentication is critical for email deliverability. The Domain Health section displays the authentication status for each of your connected sending domains.

Which domains appear here

Domain Health is read-only: it lists the sending domains attached to this workspace and shows their live authentication status. A domain appears when it is either:

• attached by your administrator (org-wide or scoped to this workspace), or
• the domain of a configured sender for this workspace or organization.

Attaching and removing a sending domain is done by your Joryio administrator - it's an infrastructure step (verifying SPF/DKIM for the domain). On this page you can only Check Now to refresh a domain's status. If a domain you expect is missing, ask your administrator to attach it.

Authentication Records

Record	Purpose
SPF (Sender Policy Framework)	Specifies which mail servers are authorized to send email on behalf of your domain
DKIM (DomainKeys Identified Mail)	Adds a digital signature to outgoing emails to verify they haven't been tampered with
DMARC (Domain-based Message Authentication)	Tells receiving servers what to do with emails that fail SPF or DKIM checks
MX (Mail Exchange)	Specifies the mail servers responsible for receiving email for your domain

Each record shows one of three statuses:

• Pass (green): Correctly configured
• Fail (red): Configuration error detected
• Missing (gray): Record not found in DNS

Click Check Now on any domain card to trigger a fresh DNS lookup.

tip

Ensure all four DNS records show "Pass" for optimal deliverability. Missing or misconfigured DMARC records are the most common cause of emails landing in spam folders.

Sender identities & custom From

Once a sending domain has both SPF and DKIM passing, you can build sender identities on it yourself under Settings → Email Configuration - choose a display name and a local part (e.g. news); the domain is locked to your verified sending domains. The same locked-domain picker powers the custom From sender in campaigns and journey email steps. The platform refuses to send from a domain that is not SPF+DKIM verified for this workspace.

Reading the Dashboard

Delivery Trends Chart

The area chart shows daily volumes over the selected period:

• Green area: Successfully delivered emails
• Red area: Bounced emails
• Orange area: Spam complaints

A healthy chart shows a dominant green area with minimal red and orange.

Bounce Breakdown

Bounces are categorized into two types:

• Hard Bounces: Permanent delivery failures caused by invalid email addresses, non-existent domains, or blocked recipients. These addresses should be removed from your lists.
• Soft Bounces: Temporary delivery failures caused by full mailboxes, server downtime, or message size limits. These typically resolve on their own.

Important

A hard bounce rate above 2% can severely damage your sender reputation. Regularly clean your email lists and use double opt-in to minimize hard bounces.

Blacklist Monitoring

The Blacklist Status table shows whether your sending IPs or domains appear on known email blacklists.

Column	Description
Target	The IP address or domain being checked
Type	Whether the target is an IP or domain
Provider	The blacklist service that was checked
Status	"Clear" (not listed) or "Listed" (on the blacklist)
Last Checked	When the check was last performed

Click Check All Now to run a fresh check against all configured blacklist providers.

If any of your IPs or domains are listed, you should:

1. Investigate the cause (high bounce rates, spam complaints, compromised accounts)
2. Fix the underlying issue
3. Submit a delisting request to the blacklist provider

Alerts

Deliverability alerts are now part of the unified alert engine in Settings → Logs & Monitoring, alongside your API, webhook, and event alerts - one place to create, manage, and review every alert, with one history and one notification feed.

To create a deliverability alert:

1. Go to Settings → Logs & Monitoring → Alerts → New alert.
2. In Step 1, choose the Deliverability direction and pick a metric (Bounce rate, Complaint rate, Hard/Soft bounce rate, Unsubscribe rate, or Delivery rate).
3. In Step 2, set the threshold (a percentage), the operator (Above / Below), and the lookback window (1h / 4h / 24h / 7d).
4. In Step 3, choose how you're notified (email or webhook) and the cooldown.

Recommended alerts

Set up at minimum:

• Bounce rate above 5% to catch list-quality issues early.
• Complaint rate above 0.1% to stay below ISP complaint thresholds.

Existing alerts migrated automatically

If you had deliverability alerts before this change, they were migrated into Monitoring as Deliverability alerts (absolute mode, 24h window) - no action needed.

See the Monitoring guide for the full metric reference.

Google Postmaster Tools Integration

Google Postmaster Tools provides Gmail-specific delivery insights that help you understand how Gmail views your sending domain.

Connecting Google Postmaster

1. Go to Analytics → Deliverability
2. Scroll to the Gmail Insights section
3. Click Connect Google Postmaster
4. Sign in with your Google account and grant access
5. Your verified domains will be synced automatically

What Data is Available

• Domain Reputation: How Gmail rates your sending domain (HIGH, MEDIUM, LOW, BAD)
• Spam Rate: Percentage of your emails marked as spam by Gmail users (should stay below 0.1%)
• Authentication Success Rates: DKIM, SPF, and DMARC pass rates for your emails
• Delivery Errors: Types of delivery failures and their frequency
• Encryption Rate: Percentage of emails sent over TLS

Data Sync

• Data is synced automatically every day at 8:00 AM
• Use the Sync Now button for an on-demand refresh
• Google Postmaster data is typically delayed by 24-48 hours

Prerequisites

• Your sending domain must be verified in Google Postmaster Tools (https://postmaster.google.com)
• You need a Google account with access to the domain's Postmaster data
• Sufficient email volume - Google only reports data when there's enough traffic from your domain